Email did not arrive

If the email with a link to your converted file did not arrive, please try one of the following steps:

  • Check your spam folder.
  • Check if the file you tried to convert is protected in some way (password or copy protection).
  • Wait for a while and then try again. In the rare situations in which a server overload occurs, we give priority to files sent for conversion by premium users, registered users and lastly unregistered users.
  • Email us at and explain the situation.
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