Conversion results depend on the complexity of the document and conversion format. Our conversion technology automatically converts whole documents by detecting all aspects of the file that must be determined in order to perform accurate conversions.
Since every document is unique and it is not possible to create a “wholeistic“ conversion approach, small tweaks are sometimes needed in order to get the document looking exactly like the original. In such a case, you may need a custom conversion to be perfomed. Our support team is ready to assist you in such instances.
For example, if rows and columns in an Excel file are not recognized correctly, some columns could contain a letter or two from previous columns or be aligned incorrectly. Our support team can fix these types of issues. However, it should be noted that such advanced customer support is offered only to premium users.