If the email with a link to your converted file did not arrive, please try one of the following steps:
- Check your spam folder.
- Check if the file you tried to convert is protected in some way (password or copy protection).
- Wait for a while and then try again. In the rare situations in which a server overload occurs, we give priority to files sent for conversion by premium users, registered users and lastly unregistered users.
- Email us at firstname.lastname@example.org and explain the situation.